Contact Us
Questions about your order, a product, or pet care? Our team is based in the U.S. and typically responds within 1–2 business days.
Phone
(855) 697-9226
Mon–Fri, 9am–5pm ET
support@professionalpetsupplieshub.com
We reply within 1–2 business days
Mailing Address
Ecom Fire INC
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Send a Message
FAQ Preview
What are your support hours?
Mon–Fri, 9am–5pm ET. Messages submitted after hours are handled the next business day.
How do I start a return?
Email support@professionalpetsupplieshub.com or call (855) 697-9226. Returns are accepted within 30 days of receipt.
Where do orders ship from?
All orders ship from Ecom Fire INC at 4711 34th St. N. Suite F, St. Petersburg, FL 33714 via USPS Priority Mail.
Support Promise
We handle fulfillment and support directly from the United States. When you contact us, you are reaching a real person with access to your order and product records.